We understand the value of a good first impression. It starts by creating welcoming environment for visitors when they are first greeted in your reception area. However, when we undertook a review of security reception duties, we identified a clear gap in the market between what clients expected and what most security providers were delivering.
To address this, based on our experience and common themes in the security industry, Secom has refocused its efforts to deliver a vision of ‘Excellence through People’ in the delivery of concierge services. Through this approach, we deliver our vision by providing;
- A welcoming, friendly and helpful reception service
- An ability to answer all general enquiries or re-direct them, if necessary
- Pro-actively manage the reception experience
- Monitor all arrivals and departures
- Maintain visitor and contractor log books and condition-of-entry systems, and
- Manage access passes and permissions.