Monitoring & Response

Monitoring & Response

In order to ensure the best end-to-end service and peace of mind for our clients, Secom offers an advanced, integrated solution to Alarm Monitoring and Response Services.

These services are helmed from our state-of-the-art National Operations Centre located in St. Leonards, Sydney. Utilising a dedicated location close to our head office, the Monitoring Centre offers a centralised hub for the provision of:

Alarm Response

A dedicated facility for the timely and on-demand dispatch of patrols to investigate alarms and the escalation to emergency services as required.

Mobile Patrols

In addition to the provision of Alarm Response services, our Operations Centre also oversees and coordinates our scheduled mobile patrol personnel, providing services such as external patrols, internal patrols, lock up and opening services, and staff escort services.

Our Monitoring Centre

Rated A1 by key industry body ASIAL, our Monitoring Centre provides back-to-base alarm monitoring (e.g. Intruder, duress, fire, hold-up, bypass, temperature and medical alarms) as well as housekeeping events such as Out-of-Hours openings, Late-to-Open and Late-to-Close incidents. It remains fully staffed and operational on a 24/7 basis, 365 days per year.

Established in 1992, and one of the first of its kind in Australia, our dedicated Monitoring Centre has continually retained its A1 Grade rating, including after the accommodation of the revised Australian standards implemented in 2001.  Our Centre remains fully compliant with the current Australian standard (AS2201.2- 2004, Intruder Alarm System – Monitoring Centres) and receives regular auditing procedures.

The Monitoring Centre deals with all out-of-hours issues relating to alarm activations, patrol call-outs, ad-hoc guard requests and emergency incident management. In order to maintain a consistent level of availability the centre is constantly staffed by a minimum of two (2) qualified personnel and adheres to a design approach that provides for redundant equipment and other contingent circumstances. This is achieved by automatic backup of all data and automatic transfer of functionality between duplicate computers and workstations in the event of an outage or technical problem.

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